At Wholesale Medical Supplies, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the procedures for returning products and obtaining a refund.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, unopened, and in the same condition that you received it.
- The item must be in its original packaging, including all accessories, manuals, and documentation.
- You must have the receipt or proof of purchase.
2. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Perishable goods (e.g., food, supplements)
- Personal care items (e.g., masks, gloves, gowns)
- Hazardous materials or flammable liquids or gases
- Customized or personalized products
- Sale or clearance items
Please contact us before making a purchase if you have any questions about the eligibility of specific items for return.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us:
- Email us at info@wholesalesmedicalsuplies.com or call us at +18052627960 within [number of days, e.g., 14 days] of receiving your order to request a return authorization.
- Provide your order number, the items you wish to return, and the reason for the return.
- Receive Return Authorization:
- Once your return request is approved, we will provide you with a return authorization number and instructions on how and where to send your items.
- Ship Your Return:
- Pack the items securely in their original packaging and include the return authorization number.
- Ship the return to the address provided in the return authorization instructions.
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item sent, defective product).
- Inspection and Refund:
- Once we receive your return, we will inspect the items to ensure they meet the eligibility criteria.
- If your return is approved, we will process a refund to your original method of payment within [number of days, e.g., 7-10 business days].
- You will be notified via email once the refund has been processed.
4. Late or Missing Refunds
If you haven’t received a refund after the specified processing time:
- Check Your Bank Account: Refunds can take some time to process and post to your account.
- Contact Your Credit Card Company: It may take additional time before your refund is officially posted.
- Contact Your Bank: There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at info@wholesalesmedicalsuplies.com.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@wholesalesmedicalsuplies.com or +18052627960.
6. Return Shipping
Unless otherwise specified, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@wholesalesmedicalsuplies.com or +18052627960. We will arrange for a replacement or refund as quickly as possible and cover the return shipping costs in such cases.
8. Sale and Clearance Items
Only regular-priced items may be refunded. Sale or clearance items are final sale and cannot be refunded.
9. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: info@wholesalesmedicalsuplies.com
- Phone: +18052627960